Report Security Issues
ImagicHobby, Last Updated: September 2026
At ImagicHobby, security is something we take seriously. We protect our customers’ data, payments, and accounts with industry-standard tools, but no system is bulletproof. If you’ve spotted a vulnerability, suspicious activity, or anything that looks like a security risk on imagichobby.com, we want to hear about it.
What to Report
- Website vulnerabilities
- Suspicious logins or unauthorized account access
- Payment fraud or suspicious billing activity
- Phishing attempts pretending to be ImagicHobby
- Data exposure, including leaked customer information, passwords, or private data
- Malware, scams, or fraudulent ads claiming to be from us
- Anyone impersonating ImagicHobby staff or customers
If you’re not sure whether something counts, report it anyway.
How to Report
Email us directly at imagichobby@gmail.com with the subject line “SECURITY REPORT”.
Please include:
- A clear description of the issue
- Where you found it
- Steps to reproduce it
- Screenshots, if available
- When you found it
- Your contact information
What Not to Do
- Don’t publicly disclose the issue before we’ve had a chance to fix it
- Don’t share the vulnerability with third parties
- Don’t attempt to exploit the issue beyond what’s needed to confirm it
- Don’t access, modify, or download other users’ data
- Don’t run automated scans, brute-force attacks, or denial-of-service tests on our site
What Happens After You Report
We’ll acknowledge your report within 2 business days, investigate the issue (usually within 3–7 business days), work to resolve confirmed issues, and follow up with you.
If Your Account Has Been Compromised
Change your password immediately and email us at imagichobby@gmail.com with the subject “ACCOUNT COMPROMISED”.
Include your order history so we can verify your identity, and check your bank statements for unauthorized charges.
Phishing and Fake ImagicHobby Communications
ImagicHobby will NEVER:
- Ask for your password by email, phone, or text
- Request your full card number outside our secure checkout
- Send links asking you to “verify” your account on a third-party site
- Demand payment in gift cards or cryptocurrency
- Threaten to close your account unless you act immediately
Forward suspicious messages to imagichobby@gmail.com and don’t click any links inside.
Our Commitment to Security
- SSL encryption across the site
- PCI-compliant payment processing through trusted providers
- Encrypted password storage
- Restricted internal access to customer data on a need-to-know basis
Legal Safe Harbor
If you report a security issue in good faith, follow this policy, and don’t damage our systems or customers’ data, we won’t pursue legal action against you, unless you violate the rules above or break applicable laws while researching the issue.
Contact Us
ImagicHobby
213 N. U.S. Hwy 287
Fort Collins, CO 80524
United States
Phone: +1 (720) 803-0207
Email:
imagichobby@gmail.com
Website: imagichobby.com
Hours:
Monday – Friday: 9:00 AM – 9:00 PM
Saturday: 10:00 AM – 10:00 PM
Sunday: Closed